All Inclusive Resorts
Terms and Conditions for Bookings
All Inclusive Resorts Terms and Conditions:
We have our biggest retail tour operator provide vouchers for all
of our land only bookings. As such, our bookings are subject to
the same terms and conditions that they apply to all of their bookings
- listed below.
For flight bookings, customers are subject to the
terms and conditions of the airline that is offering the flight.
Note: any reference to flight or "air-only" in the conditions
below are for flights provided by tour operators only.
Vacation packages including flight and hotel are booked
through serveral tour operators and clients will be subject to the
tour operator's terms and conditions as well as those of All Inclusive
All Inclusive Resorts Terms
TERMS AND CONDITIONS FOR TOUR OPERATOR'S CHARTER
FLIGHTS AND VACATION PACKAGES.
The purchase of these "air only" segments or vacation
package constitutes a contractual agreement and implies your acceptance
of the terms and conditions listed below. Therefore, please make
sure you have carefully read and understood these Terms and Conditions
before making your reservations.
CHANGES AND CANCELLATIONS OF OUR SERVICES
All Inclusive Resorts reserves the right to modify the schedule
and/or to cancel a tour or service at any time prior to departure,
for any reason whatsoever, even in the case of lack of participants.
In the event of a cancellation, a substitute program will be offered
by All Inclusive Resorts and in any case our liability will be limited
to reimbursing the amount received for the said service.
This reimbursement constitutes the final payment for any claim
towards All Inclusive Resorts who will not be liable for any further
claim demand, loss or damage of any nature or any kind whatsoever
resulting from the modification or the cancellation of the travel
service. The promoters also reserve the right, at their discretion,
to accept or refuse a potential passenger (travel agency or individual).
All Inclusive Resorts also reserves the right to refuse at any time
a passenger deemed undesirable. Under such circumstances, only the
land portion would be reimbursed (excluding transportation).
1.Cancellation fees (All Inclusive Resorts Terms and Conditions):
Unless otherwise indicated in these Terms and Conditions, the following
charges will apply in the event of any cancellation:
* (46) days or more prior to departure date:
25% of the total cost or a minimum of $250 per person;
* (45) to (22) days prior to departure date
cost per person, including taxes and service charges:
50% of the total cost per person, including taxes and service charges
* (21) days or less prior to departure date:
100% of the total cost per person, including taxes and service charges
* Minimum fee of 25$ per credit card will be charged for cancellation
of the reservation from the customer's part or any payment changes
for that credit card.
* No refunds will be made by All Inclusive Resorts for services
either cancelled or unused subsequent to departure. Insurance premiums
are non-refundable, in whole or in part, whether cancelled before
or after the departure date.
* The day of departure is excluded when calculating cancellation
or change fees. All cancellation fees must be calculated on the
total amount of the products and services purchased.
2.Change fees (All Inclusive Resorts Terms and Conditions):
Any modification other than a change of name is subject to an administrative
fee, depending on the change requested and if this modification
is done more than 21 days before departure. Any modification requested
less than 21 days before departure will be considered as a cancellation
of the reserved services and is subject to a penalty equivalent
to the total cost of reserved package.
3.Change in occupancy
In the event of cancellation by one or more customers sharing the
same accommodation, the rate charged to the remaining customer(s)
will be upgraded accordingly. Customers having cancelled are responsible
for the cancellation or change penalties applicable.
4.Change of accommodation at destination
Administrative fees of 50 $ per person apply for any hotel change
at destination, which fees are payable to All Inclusive Resorts.
Customers will assume any penalty fees imposed by the hotel originally
booked. Customers are also responsible for any surcharge applicable
in booking a different hotel.
5.Change of accommodation at destination
All Inclusive Resorts shall not be liable for failure in the performance
of any of its obligations, including without limitation, for any
loss or damage resulting from any delay, cancellation, adverse weather
conditions, loss of personal belongings, illness, bodily injury,
accident, death, deterioration of Travel Services, inconvenience,
loss of enjoyment, disappointment or frustration, either mental
or physical, due to:
* An Act of God or Force Majeure or third party wrongdoing;
* A war, revolution, insurrection, riot, blockage, terrorism or
act of terrorism, or any other unlawful act against public order
* Fire, flood, explosion, earthquake, epidemics, quarantine, storm,
lightning, hurricane, tropical storm, tornado or tropical storm;
* Accident to or failure of an aircraft or equipment used in connection
therewith, loss of or hijacking of an aircraft, or any shortage
of or inability to provide labor, fuel or facilities;
* Any strike, lock-out, labor dispute or other industrial disturbance
whether involving All Inclusive Resorts’s employees, the employees
of its service providers or others upon whom All Inclusive Resorts
* Any government order, regulation, action or inaction or any failure
to obtain the approval of a government authority having jurisdiction
in the circumstances as may be required to the conduct of operations
hereunder or any government or legal restraint upon such operation;
* Others upon whom All Inclusive Resorts relies for the performance
of the whole or any part of any Travel Services hereunder;
* Any other causes beyond the reasonable control of All Inclusive
Resorts and any other event not reasonably to be foreseen, anticipated
or predicted, whether actual, threatened or reported, which may
interfere with the operations of All Inclusive Resorts or of its
AIR TRANSPORT (All Inclusive Resorts Terms and Conditions):
Customers acknowledge and accept the following:
Flights offered by Tour operators are conducted in accordance with
the conditions governing Advance Booking Charter (ABC) and Inclusive
Tour Charter (ITC) flights, and are pursuant to regulations set
out by the Canadian Transportation Agency. All such flights and
rates are also subject to approval by the relevant government authorities.
Because the regulations governing charter flights differ from those
applying to regularly scheduled flights, consolidations and changes
in the published schedule, type of aircraft, days of operation,
air carrier providing the air transportation service and flight
itineraries may be more frequent and can occur without prior notice
2.Schedule check and reconfirmation
Flight schedules are subject to change without notice. All customers
having purchased a flight with All Inclusive Resorts must check
the flight schedule with the airline company and/or a All Inclusive
Resorts representative during the 24-hour period immediately preceding
either the departure or the return date. Customers must reconfirm
their return flight in the 24 to 72 hours prior to the scheduled
Passengers are required to arrive at the airport check-in counter
at least three (3) hours prior to departure. Failing to do so could
result in their reservation being cancelled and their seats to be
assigned to other customers, with no right of recourse.
Unless already pre-assigned, aircraft seating is conducted by the
staff at the airline check-in counter. Please contact the air carrier
indicated on your ticket for seat selection options.
In general, passengers are entitled to a maximum of up to two (2)
pieces of checked baggage, not exceeding a total of 20 kg per passenger.
Transport Canada regulations require air carriers to limit carry-on
luggage to one (1) piece per person, not exceeding the following
dimensions and weight: 23 x 40 x 51 centimetres (9 x 16 x 20 inches),
for a maximum of 10 kg. Furthermore, Transport Canada restricts
certain articles and/or items on board the aircraft. All Inclusive
Resorts cannot be held responsible for any inconvenience resulting
from the air carrier’s or airport authorities’ refusal
to accept certain articles and/or items on board the aircraft. Any
excess baggage (if allowed) must be paid directly to the air carrier
by the passenger as per the excess baggage rates of the carrier.
Handling of baggage is entirely at the passenger’s risk. All
Inclusive Resorts cannot be held responsible for the loss, theft
or damage occurred to their baggage or their contents or for any
delay in their delivery. In addition, the air carrier’s ticket
includes some limitations to their responsibility regarding the
handling of baggage. We strongly recommend that you purchase baggage
All Inclusive Resorts cannot be held responsible for any loss or
damage resulting from any flight delay, whatsoever the reason. All
Inclusive Resorts also declines any responsibility for any loss
of profit or damage resulting for any cancellation, change of schedule
or of itinerary or for any other reason. All Inclusive Resorts does
not control the manner with which the air carrier takes you in charge
under such circumstances. Some itineraries include a change of aircraft.
All Inclusive Resorts has not control whatsoever upon the air carrier
who can modify their schedule when affected by unexpected circumstances.
All Inclusive Resorts cannot be held responsible for any damage
or additional expense resulting from a missed connecting flight
for any reason whatsoever. Under such circumstances, please contact
the air carrier.
The flights offered are for vacationers and not for business travel.
People who make reservations on our chartered flight for a business
trip must be aware that chartered flights have many restrictions
regarding length of stay, date of reservation and changes permitted.
All Inclusive Resorts is not responsible in case of any profit loss
or any damage caused by the cancellation, change or schedule or
itinerary of a chartered flight. Passengers opting for a flight
only are required to provide our local representative or the air
carrier with a telephone number where they can be reached while
at destination in case any changes or cancellations arise.
8.Other applicable conditions
Air transportation is subject to all applicable government regulations
and is governed by the Warsaw Convention and the Conditions of Contract
appearing on the airline ticket. It is of the passenger’s
responsibility to allow sufficient time between connecting flights
when needed. The schedules of air carriers are not subject to any
guaranty as they can be modified or affected by various circumstances.
Passengers assume full responsibility related to the reservation
of a connecting flight in the event of a change to the original
schedule. All Inclusive Resorts is not liable for any damage or
expense related to a missed connecting flight.
LODGING (All Inclusive Resorts Terms and Conditions):
Hoteliers are solely responsible for room allocation, in accordance
with the category reserved by customers. Should customers choose
to alter their room category upon arrival at destination (upon availability),
they must make their own arrangements with the hotelier and assume
all additional fees levied by them. Special requests concerning
room amenities and location can be transmitted to the hotelier.
These requests do not constitute on any account a confirmation.
2.Check-in and check-out conditions
Customers hereby recognize and accept that hoteliers, in accordance
with international standards, request that occupants check in between
noon and 3 pm and check out by noon on the scheduled day of departure
or by noon on the day immediately preceding a late night departure.
The hotel will advise the customer of the check-out time when he/she
checks in at the hotel. Whenever meals and/or drinks are included
in the package holiday, customers are eligible for meal and drink
services from the time they check in to the time they check out.
In the event establishment described herein is unable to honour
a reservation because of an overbooking situation, All Inclusive
Resorts’s only responsibility is to relocate customers in
another hotel of the same category or superior without compensation
of any kind. All Inclusive Resorts cannot be held responsible for
any trouble or inconvenience resulting from such an overbooking.
All Inclusive Resorts does not provide any particular assistance
to travelers suffering from mental or physical disability. Most
hotels are not equipped with facilities required for disabled persons
therefore travel packages as offered on this website are not recommended
for such travelers. All Inclusive Resorts reserves the right to
refuse any traveler who may not be able to complete the trip or
may present a danger to himself or to other travelers. For reasons
stated above, any traveler presenting physical or mental disability
which requires particular attention or treatment must advise All
Inclusive Resorts in writing at the time of the reservation. All
Inclusive Resorts must be provided with a declaration signed by
the traveler’s physician to the effect that the traveler is
able to undertake such a trip and that he/she is in a position to
move around with assistance.
Most air carriers allow infants under 2 years of age to fly free
of charge providing they are do not occupy a seat on the aircraft.
Infant must be under 2 years of age during whole duration of stay.
The reservation must be done at the same time as the adults’.
There is no meal included for infants not occupying a seat. Children
over 2 and under 12 years old can benefit from a child rate if accompanied
by 2 paying adults. The number of children rates can be restricted
by the airline or by the hotel. A proof of age can be requested
at all times.
It is important to enquire with the air carrier and the visited
country as to procedures regarding the transport of unaccompanied
minors or minors accompanied by a single parent. A notarised letter
signed by the other parent, authorising the accompanying parent
to travel alone with the minor, might be required at time of boarding
by some air carriers, depending on the country visited. All Inclusive
Resorts cannot be held responsible for passengers who are denied
boarding due to a non compliance of the air carrier’s requirements.
CLAIMS (All Inclusive Resorts Terms and Conditions):
All Inclusive Resorts is confident that we offer the best service
to our customers. However improbable that a misunderstanding may
occur, should something disrupt your vacation, we will do everything
possible to quickly resolve the situation to your satisfaction.
Any conflict must IMMEDIATELY be brought to the attention of our
local representative and to the hotel management in order to be
resolved on the spot. A dispute that is not reported to the above
mentioned authorities during time of stay would only delay its resolution
and would lessen its importance.
2.Upon your return
In the event that a situation cannot be solved at destination, any
claim, comments or suggestions must be notified in writing to All
Inclusive Resorts within 14 days following your return in order
to allow for proper claim processing with the concerned parties.
No refund will be issued for unused travel services or any portion
thereof, nor is the price or value of unused services exchangeable
for alternative arrangements. Any program or service discarded due
to weather conditions or events beyond the control of the wholesaler
will be not be reimbursed.
IMPORTANT INFORMATION (All Inclusive Resorts Terms and
1.Required travel documents
A valid passport is required for most destinations. Customers are
required to obtain, at their own expense, any document required
by the competent government authorities of the visited country.
Canadian citizens must hold a valid proof of citizenship (birth
certificate or citizenship card or notarised letter of authorisation
for children under 18 years of age traveling with only one of their
parents) for destinations where a passport and/or visa are not required.
Customers must enquire as to which travel documents are required
to enter the visited country and must obtain these documents before
departure. Travelers who fail to comply with these requirements
may be denied boarding by the air carrier and will not be issued
2.Services at destination
Each destination is characterised by certain elements which could
not be suitable for everyone: weather, food, customs, etc. Sun destinations
are located in countries where, in general, the lifestyle, practices
and norms may vary from those to which you are familiar. The same
statement can be applied to standards in public services, amenities,
lodging and restaurants services. Therefore, a certain level of
adaptation may be required on your part. By the same token, it is
possible that certain services such as electricity, running water
and hot water supplies may be temporarily suspended due to the economical
situation of the country. All Inclusive Resorts will not accept
responsibility for any loss or damage resulting from the above mentioned
possibilities. Travelers are required to gather all necessary information
about the destination of their choice before proceeding with the
reservation and therefore assume all responsibility related to their
decision. The choice of excursions, sports and services to which
customers participates while at destination are also of the responsibility
of the customer, including any risks involved in the practice of
these excursions, sports or services.
Customers must enquire as to which medical precautions (vaccines,
etc.) should be taken before their departure.
We strongly recommend that you purchase travel insurance.
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Terms and Conditions